Resident FAQs

• Can I go take measurements before the move-in?

  You may request an appointment to access the home for measurements once your lease is signed and your deposit has been received. Please note that access must be coordinated with our team in advance and upon availability

• Why wasn’t the garage cleaned when I moved in?

  Garages are swept and cleared of debris during our Rent Ready process, but deep cleaning is not part of our standard garage preparation unless specifically noted. If you find excessive debris or unsanitary conditions, please submit a maintenance request with photos so we can evaluate.

• Can I get the keys before the move-in day?

  Keys are released on the official lease start date and only after all move-in requirements have been completed, including rent and deposit payments. Early access is not permitted to ensure proper preparation and insurance compliance.

• Why was I charged a lease renewal fee?

  The lease renewal fee is disclosed in your lease agreement and covers the administrative work involved in drafting, reviewing, and processing your lease extension. This fee is standard and ensures ongoing service and compliance.

• What items left in the home are considered owner responsibility?

  Any fixtures or appliances present at the time of move-in are considered part of the home and the owner’s responsibility—this includes water softeners, refrigerators, and washers/dryers unless otherwise stated in the lease. Decorative items or personal belongings, however, are not maintained unless agreed upon in writing.

• How do I contact someone after hours?

  For after-hours maintenance emergencies, please call our 24/7 maintenance line provided in your Resident Portal or maintenance app. Emergencies include active water leaks, no heat or AC during extreme weather, and safety concerns. Non-emergency issues should be submitted during regular business hours.

• What would constitute a resident vs. owner responsibility?

  In general:

  • Resident responsibilities include changing lightbulbs, replacing air filters, keeping the property clean, and minor upkeep (as outlined in your lease).
  • Owner responsibilities include major repairs, system failures (HVAC, plumbing), and structural maintenance.

• What is considered as Normal Wear and Tear?

  Normal wear and tear refers to the natural and expected decline in a property's condition due to everyday use over time. This includes minor scuffs on walls, light carpet wear, or faded paint. These are not considered damages and are typically not charged against the security deposit.

• What is considered as Tenant Damage?

  Tenant damage encompasses any harm beyond normal wear and tear, resulting from neglect, misuse, or accidents. Examples include large holes in walls, broken fixtures, or stains from spills. Such damages are typically the tenant's responsibility and may be deducted from the security deposit.

• What is the procedure for applying for occupancy?

  To apply for occupancy:

  • Schedule a property viewing as per the advertisement instructions
  • After viewing, complete the online application.
  • Pay the application fee

  All paperwork must be completed and signed before your application is processed. Once screening results are returned and all requirements are met, HBR Rentals will contact you regarding your application's status.

• What happens once we are approved?

  Upon approval, you'll receive an email detailing:

  • How to schedule your move-in appointment.
  • Instructions for making your initial payment (rent and security deposit) using certified funds.

  Please ensure all steps are completed promptly to secure your new home.

• What is the amount of the security deposit and when is it due?

  The security deposit is typically equivalent to one month's rent and is due at lease signing. This deposit secures the property and covers potential damages beyond normal wear and tear.

• What happens during the move-in inspection?

  After approval, you'll schedule a virtual meeting with an HBR team member to:

  • Review the self-move-in process.
  • Address any questions or concerns.

  This ensures a smooth transition into your new home.

• Where do I call for utilities?

  To simplify your move, HBR Rentals Resident Benefits offers a complimentary concierge service.

• Who is responsible for maintenance of the property?

  Maintenance responsibilities are outlined in your lease agreement. Generally:

  • Tenant Responsibilities: Routine tasks like replacing light bulbs, air filters, and maintaining cleanliness
  • Owner Responsibilities: Major repairs and system maintenance.

  For specifics, please refer to your lease or contact our office.

• What is the lease term?

  Standard lease terms are 12 months unless specified otherwise. Any variations will be detailed in your lease agreement.

• What is the pet policy?

  Pet policies vary by property. If pets are permitted:

  • Complete a PetScreening profile during the application process.
  • Renew the profile annually.

If you don’t see your question here, please contact us and we will be glad to answer it for you!