Daily Management

What We Do

Rent Collection

• Online Rent and Deposit Payments

  Most of our residents pay their rent via a secure online portal. Certified funds must be used to pay the move-in funds and the security deposit.

• Owner Direct Deposit

  Owner payments are disbursed each month on or before the 15th.

• Eviction Process

  In the rare instance of an eviction, you’re fully covered under our Platinum Plan, which includes the Landlord Protection Plan. HBR will manage the entire process from start to finish.

Tenant Support

• Resident Success Manager

  Residents have a dedicated point of contact to whom they can send inquiries and concerns. They are also provided with our after-hours maintenance phone number for emergencies. With these two systems in place, residents can call or text at any time.

• Resident Portal

  All new residents receive access to our online portals to pay rent and submit maintenance requests.

• Lease Enforcement

  If residents violate their lease terms, we promptly take action and follow up to ensure they are back in compliance.

• Lease Modification Requests

  From roommate changes to adding pets to installing an electric vehicle charger, we handle all lease modification requests and advise you on your landlord rights and restrictions around the request.

Property Maintenance

• Maintenance Troubleshooting

  Over our 10 years in business, we’ve found that many maintenance requests can be reduced by troubleshooting with our residents. To minimize vendor dispatches, we’ve created dozens of troubleshooting guidelines & steps for our residents. We will make every effort to resolve the issue without incurring additional costs.

• Vendor Dispatch

  When a maintenance request requires a vendor, we leverage our extensive, high-quality network of trusted vendors to get the job done.

• Owner Approvals

  All non-emergency work over $500 will require your approval.

• Repair Invoicing and Photos

  Vendors swiftly send their invoices for work performed, and we require photos of the completed work.

• Emergency Maintenance

  Residents can use their online portal or call our after-hours emergency line so that vendors can be contacted 24/7.

Financial Documents

• Monthly Owner Statement

  On or before the 15th of every month we will provide you with an owner statement showing the income and expenses for the previous month.

• Expense Payments

  Monthly expenses will be listed on your owner statement and you will receive a detailed invoice of the work performed.

• Annual Cash Flow Statement

  In January we will provide you a Cash Flow statement for the previous year. The Cash Flow statement will detail the income and expenses for the property. Simply give this to your tax preparer along with any other expenses you may have paid outside of the trust account.